Shipping Policy
Effective Date: 23rd-Mar-2025
At Alpha Star City, we provide digital IT services, including software development, web and mobile app development, IT consulting, and more. Since we do not provide physical products, this Shipping Policy only applies to digital service delivery.
All services provided by Alpha Star City are digital and delivered electronically. This includes, but is not limited to:
Software and Web Development Solutions
Mobile App Development
IT Consulting and Support Services
These services are provided via digital platforms, email, or through cloud-based access, depending on the service and project requirements.
Project Deliverables: Once the project is completed or a milestone is reached, we will deliver the final files or access credentials via email or through a secure online platform (e.g., cloud storage, project management tools).
Access to Online Tools or Platforms: For services that require access to online platforms or systems, access details, such as usernames and passwords, will be securely shared via email or within our project management system.
Updates and Revisions: Any revisions or updates to completed projects will be provided digitally, either via email or through a file-sharing platform.
The delivery of services is based on the project scope, complexity, and agreed timeline in the project contract or proposal. Our team will provide regular updates on the progress of your project.
While we strive to meet deadlines, please note that delays may occur based on factors such as client feedback or changes in project scope. We will always notify you of any delays.
We provide ongoing support for our digital services. Any questions or concerns regarding the services you’ve received can be addressed via email or through our support channels.
Since all services are digital and delivered electronically, we do not charge any shipping fees, and there are no shipping delays associated with our services.
Due to the nature of our digital services, refunds are not applicable once the project has started.
If you have any questions regarding the delivery of our digital services or need further clarification, please feel free to contact us at: support@alphastarcity.com / alphastarcity@gmail.com